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Uber and CSR in London

Uber stripped of London license due to lack of corporate responsibility

By Sarah Butler and Gwyn Topham in The Guardian

On September 30, Uber got its license to operate in London revoked. The government entity responsible for transportation licenses’, Transport for London, stated “Ubers approach and conduct demonstrate a lack of corporate responsibility,” as the reasoning for not renewing Ubers operation license. This decision, which is being appealed by Uber, would leave 3.5 million users without access to Uber, and 40,000 Uber drivers without jobs.


In response to losing their license, Uber CEO Dara Khosrowshahi said “It really matters what people think of US… It is critical that we act with integrity in everything we do.” Which many find quite ironic that Uber takes part in such unethical conduct when operating its business. These practices include systemic sexual harassment claims, CEO engaging in a shouting matches with drivers, using Greyball to hide activity, and being sued by Google for infringing on their IP for self-driving cars.


This is a very clear example of The Iron Law of Responsibility. Uber was given great power and responsibility when given the right to transport people around London. They mishandled their power and now are losing it. Uber is also realizing that having good social corporate responsibility and a good ethical climate can create value for stakeholders. Without Uber operating, shareholders are missing out on profit, and stakeholders are missing out on jobs and the ability to use the service.


By Bailie Jones

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